Dealing with Difficult People
We all have individuals in our lives that we view as difficult. Understanding why we view them this way and how we can handle them more effectively will allow us to live a more fruitful existence. Participants will learn communication skills so that handling personalities that are difficult becomes easier. It will also strengthen and improves a participants an individual’s coping skills to deal with these individuals.
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Enable participants to identify difficult personalities
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Enhance their coping skills
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Explain various forms of communicating with difficult people
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Identify destructive behavior
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Identify positive solutions